Shipping Policy

Effective Date: February 12, 2025

This policy outlines everything you need to know about how we ship your orders, including delivery options, costs, tracking, and more.

1. We offer the following shipping options:

• Standard Shipping: 7-14 business days
• Expedited Shipping: 3-5 business days
• Express Shipping (DHL/FedEx): 2-3 business days

2. Shipping Costs

• Additional Charges (May Apply):
  • Remote Areas: A surcharge may apply for deliveries to remote locations.
  • Oversized Items: Extra fees may be charged for large or heavy items.
  • Special Handling: If your order requires special handling, additional fees may apply.
  • Peak Seasons: Surcharges may be added during busy times of the year.

3. Delivery Timeframes

• Order Processing:
  • We usually process orders within 1-2 business days.
  • Pre-order items will have their estimated processing times listed on the product page.
  • Custom orders may take longer to prepare.
  • You’ll receive an email confirmation once your order is processed.
• Shipping Time:
  • Delivery estimates start after your order has been processed.
  • Shipping times are for business days only (Monday-Friday), excluding public holidays.
  • Please be aware that delays due to weather or customs are possible.

4. Tracking Your Order

• Tracking Information: We’ll send you a tracking number via email once your order ships.
• Online Tracking: You can track your order’s progress on our website.
• Updates: You’ll receive real-time status updates.
• Delivery Notifications: We’ll notify you when your order is out for delivery and when it’s been delivered.
• Lost Packages:
  • If your package hasn’t arrived after 15 business days, we’ll start an investigation.
  • We’ll guide you through the claims process if necessary.
  • We’ll provide details about insurance coverage.
  • We’ll explain the procedures for resolving lost package issues.

5. Customs, Duties, and Taxes (International Orders)

• Your Responsibility: You are responsible for any import duties, taxes, or customs fees charged by your country.
• Customs Clearance: Customs clearance times can vary and are outside of our control.
• Documentation: We provide the necessary documentation for customs clearance.
• Customs Information:
  * We provide HS codes.
  * A commerical invoice will be provided.
  *We will provide a declaration of value.
  *If you refuse to accept a delivery and it has to undergo return shipping, we will need to charge you.

6. Shipping Restrictions

• Delivery Address:
  • We cannot ship to P.O. boxes.
  • Please provide a complete and accurate shipping address.
  • We deliver to both business and residential addresses.
  • We may need to verify your address.
• Restricted Areas:
  • There are some countries we cannot ship to.
  • Deliveries to remote areas may have limitations.
  • We can ship to freight forwarders.
  • There may be restrictions on shipping to military addresses.

7. Special Handling

• Fragile Items:
  • We use special packaging to protect fragile items.
  • We provide handling instructions to the carrier.
  • Fragile items are covered by insurance.
  • We take measures to prevent damage during shipping.
• Temperature-Sensitive Items:
  • We take special care with temperature-sensitive items.
  • There may be seasonal restrictions on shipping these items.
  • Special packaging may be required.
  • We’ll ensure appropriate delivery timing.

8. Delivery Attempts

• If Delivery Fails:
  • We’ll attempt delivery twice.
  • A notice will be left at your address if you’re not available.
  • You can arrange an alternative delivery time or location.
  • Collection point options may be available.
• Address Changes:
  • Before Shipment: You can change your address for free.
  • After Shipment: Additional fees may apply.
  • Rerouting charges may be incurred.
  • You may be responsible for return shipping costs if the address is incorrect.

9. Shipping Insurance

• Coverage:
  • All orders are automatically insured up to $ 2,00.
  • You can purchase additional insurance if needed.
  • Full value coverage options are available.
  • We’ll explain the claims procedure if needed.
• Claims Process:
  • We’ll let you know what documentation is required.
  • There are time limits for filing claims.
  • You’ll need to provide proof of damage or loss.
  • We’ll explain the reimbursement process.

10. Returns and Exchanges

• Return Shipping:
  • We’ll provide a return label if the return is due to a defect.
  • Otherwise, you are responsible for return shipping costs.
  • We’ll provide instructions for international returns.
  • Please pack items securely for return.
• Exchange Process:
  • We’ll explain any fees associated with exchange shipping.
  • There may be limitations on international exchanges.
  • We prioritize size/color exchanges.
  • We’ll let you know the processing time for exchanges.

11. Special Services

• Gift Services:
  • Gift wrapping is available.
  • You can include a gift message.
  • We can ship to multiple addresses.
  • Special packaging options are available.
• Corporate Orders:
  • We offer bulk shipping options.
  • Special rates may be available.
  • We provide dedicated support for corporate orders.
  • We can create a custom delivery schedule.

12. Force Majeure (Unforeseeable Events)

• Delays: We are not responsible for delays caused by:
  • Natural disasters
  • Political events
  • Public health emergencies
  • Disruptions to carrier services
• Alternative Arrangements: If significant delays occur, we may:
  • Use alternative carriers.
  • Change shipping routes.
  • Adjust delivery times.
  • We’ll keep you informed of any changes.

E-mail: [email protected]
phone：+86 19538762664

名称：广州辛凌商贸有限公司
name：Guangzhou Xinling trading Co. LTD

地址：广州市增城区中新镇联安村玉田路45号101房
Business Address: Room 101, 45 Yutian Road, Lian ‘an Village, Zhongxin Town, Zengcheng District, Guangzhou

本店的营业时间为：早上9点到下午5点
The business hours of this store are from 9 a.m. to 5 p.m